Donation terms and conditions

Koginka Sewaluna Foundation Aotearoa (herein “KSFA”) is a registered charitable trust within New Zealand (Charities Registration No. CC51192).

Understanding in making a donation

By making a donation to KSFA you understand that it will be used to fund our mission, as publicly outlined in our Trust Deed as our “Objectives”. With a few exceptions (see below), we are typically not able to refund a donation, unless we have clearly made a mistake in handling or processing it.

Donation Errors

KSFA recommends that anyone wishing to donate consider their decision carefully and check donation amounts during the transaction. KSFA recognises that it is possible to make an error when making on line donation. Under this policy KSFA will endeavour to refund donations in accordance with the following Refund Policy:

Donations refund policy

KSFA will refund all donations made on-line that are fraudulent due to unauthorised use of a credit card. If you have made an on-line donation and for any reason you require a refund—such as an error, or you change your mind—please send us an email or phone 027 431 3664.

All refund requests will ultimately need to be made in writing. The written refund request should include the details of the initial transaction including date, donation amount, donor’s name, and the reason for the refund request. Please note that your request must be made within 14 days of making the donation.

In all other circumstances, refunds of donations made on-line or off-line will be at the discretion of KSFA, however we are under no obligation to give refunds. The only exception to this rule is in the event of returning funds raised for a specific purpose that has not been fulfilled by KSFA as agreed and stipulated in a signed Donation Agreement covering the donation in question.

Donor Bill of Rights

Koginka Sewaluna Foundation Aotearoa subscribes to the Donor Bill of Rights.

Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To assure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the not-for-profit organisations and causes they are asked to support, we declare that all donors have these rights:

  1. To be informed of the Foundation’s mission, the way the Foundation intends to use donated resources, and its capacity to use donations effectively for their intended purposes.
  2. To be informed of the identity of those serving on the Foundation’s governing board, and to expect the board to exercise prudent judgement in its stewardship responsibilities.
  3. To have access to the Foundation’s most recent financial statements.
  4. To be assured their gifts will be used for the purposes for which they were given.
  5. To receive appropriate acknowledgement and recognition.
  6. To be assured that information about their donations is handled with respect and with confidentiality to the extent provided by law.
  7. To expect that all relationships with individuals representing organisations of interest to the donor will be professional in nature.
  8. To be informed whether those seeking donations are volunteers, employees of the organisation or hired solicitors.
  9. To have the opportunity for their names to be deleted from mailing lists that an organisation may intend to share.
  10. To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.

The Donor Bill of Rights is endorsed by the Fundraising Institute of New Zealand (FINZ) and developed by: American Association of Fund Raising Counsel (AAFRC), Association for Healthcare Philanthropy (AHP), Council for Advancement and Support of Education (CASE), Association of Fundraising Professionals (AFP).